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General Questions
What products do you offer?
We offer a wide range of kitchen cabinetry, including base cabinets, wall cabinets, pantry cabinets, and custom cabinets. We also provide various finishes, hardware, and accessories to complete your kitchen design.
Where are your products manufactured?
Our products are manufactured in the UK using high-quality materials and advanced technology to ensure durability and aesthetic appeal. Specific details about manufacturing locations can be found in our product descriptions.
How can I contact customer service?
You can contact our customer service team via phone, email, or through the contact form on our website. Our team is available to assist you with any questions or concerns
Product Information
Can I customise my kitchen cabinets?
Yes, we offer customisation options for our kitchen cabinets. You can choose from various finishes, hardware, and configurations to suit your design preferences. Contact us for more details on customization.
Do you provide installation services?
We offer installation services in select areas. Please contact our customer service team to check availability and get a quote for installation.
How do I care for and maintain my cabinets?
To maintain your cabinets, clean them regularly with a soft, damp cloth and mild detergent. Avoid using abrasive cleaners or materials that can damage the finish.
What does "flatpack" mean?
"Flatpack" refers to furniture that is sold in pieces and requires assembly at home. Our flatpack kitchen cabinets are designed for easy transport and assembly.
What tools will I need to assemble the cabinets?
Basic tools required include a Phillips head screwdriver, flathead screwdriver, hammer, measuring tape, carpenter's level, and optionally, a drill for quicker assembly.
Are assembly instructions included?
Yes, detailed assembly instructions are included with each flatpack kitchen cabinet. The instructions provide step-by-step guidance to ensure a smooth assembly process.
What should I do if I am missing parts or hardware?
If you find that any parts or hardware are missing, please contact our customer service team immediately. We will arrange for the missing items to be sent to you as quickly as possible.
Are the cabinets difficult to assemble?
Our cabinets are designed with the average DIY enthusiast in mind. The instructions are straightforward, and most people find the assembly process manageable. However, if you encounter difficulties, our customer support is available to assist you.
Can I get professional assembly help?
At the moment, we do not offer professional assembly services. Our flat-pack cabinets are designed for easy self-assembly and come with clear, step-by-step instructions.
How do I ensure the cabinets are level during assembly?
Use a carpenter's level during the assembly process to check that each section of the cabinet is level. This ensures proper alignment and stability of the final product.
Can I disassemble and reassemble the cabinets if needed?
Yes, our flatpack cabinets can be disassembled and reassembled if necessary. Be sure to keep all parts and hardware intact to ensure successful reassembly.
What should I do if I encounter issues during assembly?
If you encounter any issues or have questions during the assembly process, please contact our customer service team. We are here to help and provide support to ensure you complete your project successfully.
Samples
Below are some common questions about shipping, returns, and exchanges
What is the size of the sample?
The sample size is 100mm x 100mm, providing a compact yet accurate representation of our kitchen cabinet door finishes and materials.
How can I order a sample?
You can order a sample directly from our website. Simply select the desired finish and add the sample to your cart. Follow the checkout process to complete your purchase.
Are the samples free?
Yes, our kitchen cabinet door samples are free of charge. However, there is a shipping fee of £3.99 via Royal Mail to cover delivery costs.
How long will it take to receive my sample?
Samples are delivered within 2–3 working days.
Can I see larger samples or full-size doors?
For larger projects or specific needs, please contact our customer service team. We can discuss options for viewing larger samples or arranging a showroom visit if available.
Ordering and Payment
How do I place an order?
To place an order, browse our online catalogue, select the desired products, and add them to your cart. Follow the checkout process to complete your purchase.
What payment methods do you accept?
We accept various payment methods, including major credit cards, PayPal, and bank transfers. All transactions are securely processed.
Can I make changes to my order after it has been placed?
If you need to make changes to your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request.
Shipping and Delivery
What are your shipping costs?
- Orders over £500: Free delivery
- Orders under £500: £20 delivery fee
- Small items: £3.99 delivery fee
What are your shipping options?
We offer two options:
- Standard Delivery: 7 to 10 business days
- Express Delivery: 3 to 5 business days
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the delivery status on our website or the carrier’s website.
Do you ship internationally?
Currently, we ship within the UK only. Please contact customer service for inquiries about international shipping.
Returns and Refunds
What is your return policy?
As all of our products are custom-made to order, we do not accept returns or cancellations. Please double-check all specifications before placing your order. Our customer service team is here to assist with any questions beforehand.
How do I request a refund?
As all of our products are custom-made to order, we do not offer refunds, returns, or cancellations. We encourage customers to carefully review their order details before completing a purchase. If you have any concerns, please contact our customer service team—we’re happy to help before you place your order.
What if my order arrives damaged?
Upon delivery, it is your responsibility to inspect the goods. Any defects, shortages, faults, or errors must be reported within 5 working days and before the products are used or installed. In the unlikely event that any goods show signs of transit damage, please sign for the delivery as "Damaged" and report this to customer services at hello@cabinets4u.co.uk within 5 working days.